Equinox systems control mission-critical operations in the distribution process. Therefore, customer system support is a key service to our clients and a cornerstone of the Equinox organization. Our support professionals are available 24 hours a day, 7 days a week to meet your most demanding requirements. We use the latest technological tools to analyze any issues which may arise, including UMTS cards that allow our experts to dial in remotely to diagnose and rectify issues in real time. In the unlikely case where an issue cannot be resolved remotely, an Equinox product support technician is dispatched to your site within the predefined response commitment window.